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Production Operations Manager

  Division: IT Engineering   | Type: Full time   |   Location: Mumbai

Responsibilities

• Maintain operational uptime of 99.9% for all user-facing production environments, which include web applications, telephony and related infrastructure.
• Manage the 24x7x365 operations with SOC and Engineering Team.
• Gatekeeper for new software and hardware deployments in the production environment.
• Plan for and own infrastructure upgrades and maintenance.
• Coordinate with multiple team to maintain the uptime.
• Will be required to build and implement the processes that improve operations.

Requirements

• 5+ years of experience in a multiple-server Linux environment (we use CentOS).
• 3+ years of experience managing a high availability production environment.
• Should have managed a team of highly skilled IT engineers for a minimum of 3 years.
• Strong operational knowledge of Apache, MySQL and Java application servers like Tomcat, JBoss etc. (we use Resin).
• Bonus points for operational knowledge of telephony solutions from Avaya, Genesys etc.
• Experience of configuration management tools.
• Strong knowledge of Nagios, Groundwork or any other open source monitoring tool.
• Strong communication and leadership skills.
• Ability to work in a fast paced and agile environment.
• Person should be a self starter and a good team player who would like to work in dynamic environment.
• Ability to effectively communicate status, issues, progress, and results to a wide audience.
• Excellent organizational, people, decision-making and communications skills.